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Disney

Disney

Dining Modifications - Allowing guests to modify their dining reservations in the My Disney Experience app.

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Our goal

The My Disney Experience application allows guests to book dining reservations within the app, but at the time of the project, guests were not able to modify those reservation within the app.  This became a major pain point for guests who had plans change last minute and were not able to change their reservations accordingly.  

The process

The most challenging part of this project was integrating a new design language into one of our more dated applications.  This project was one of the first attempts to implement a feature in the new design language, into an app written in a completely different design language.  This proved challenging for both design and tech, having to work around old design conventions and code-bases.  Ultimately, the feature was launched in March 2016 as a result of the combined efforts of tech, product, and design teams working extremely close with each other.  This project was a learning experience in acknowledging constraints yet still finding a way to launch a product with an improved guest experience.